Support
Shipping & Returns
Fast, tracked delivery and 30-day returns on unused gear.
Shipping
We ship to all 50 US states and APO/FPO/DPO addresses. Orders are processed within 1–2 business days (excluding weekends and holidays). You'll receive a tracking number by email as soon as your order ships.
| Method | Delivery | Cost |
|---|---|---|
| Standard | 3–6 business days | $7.95 · Free over $99 |
| Express | 1–3 business days | $19.95 |
Delivery estimates begin once your order ships. Carrier delays caused by weather or high volume are occasionally outside our control — if your tracking stalls, contact us and we'll follow up with the carrier.
Lost or damaged packages
If your order arrives damaged or never arrives, email Nexenperformance@gmail.com within 14 days of the expected delivery date and we'll make it right with a replacement or refund.
Returns
We want you to train with gear you love. If something isn't right, you can return it within 30 days of delivery.
- Items must be unused, unwashed and in their original packaging with tags attached.
- For hygiene reasons, opened liquid chalk and used sleeves, wraps or grips can't be returned unless defective.
- Original shipping charges are non-refundable.
How to start a return
- Email Nexenperformance@gmail.com with your order number and the item(s) you're returning.
- We'll reply within one business day with return instructions.
- Once your return is received and inspected, your refund is issued to the original payment method within 3–5 business days.
Exchanges
Need a different size? Size exchanges are free. Email us with your order number and the size you need — we'll send a prepaid label and ship the replacement as soon as the original is on its way back.
Defects & warranty
All Nexen gear is covered against manufacturing defects for 1 year from delivery. If a seam, buckle or component fails under normal use, contact us for a replacement.