Frequently Asked Questions

Orders are processed and shipped within 1–2 business days. Standard delivery is 3–6 business days in the continental US; Express is 1–3 business days.

Yes — standard shipping is free on every order over $99. Orders under that ship for a flat $7.95.

We currently ship to all 50 US states, including APO/FPO addresses. Reach out for international and team orders.

Email Nexenperformance@gmail.com as soon as possible. If your order hasn't shipped yet, we'll update or cancel it right away.

You'll receive an email with tracking as soon as your order ships. Tracking typically updates within 24 hours.

Unused gear in original condition can be returned within 30 days of delivery for a full refund. Start a return by emailing Nexenperformance@gmail.com.

Yes — size exchanges are free. Email us with your order number and the size you need, and we'll send a prepaid label.

Refunds are issued to your original payment method within 3–5 business days of your return arriving at our facility.

Each sized product has a fit guide in its Specs tab. Belts are measured at the waist where you brace, sleeves at the center of the joint. Between sizes? Email us and we'll help you choose.

Wipe down after use, let it air dry away from direct heat, and condition the leather every few months.

Our 7mm knee sleeves meet the requirements of most powerlifting federations. Always check your federation's current approved equipment list.

PayPal, Visa, Mastercard, American Express and Discover. Every payment is processed through PayPal or Square — we never see or store your full card number.

Yes. Payments are handled entirely by PayPal and Square over encrypted connections. Your card number never touches our servers.

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